Pilgrim Inn Complaint - Unfair Charges - Motel Stay

Review by PAgal on 2008-09-12
PLYMOUTH, NEW HAMPSHIRE -- We stayed at Pilgrim Inn for one night but found the accommodations undesirable. We checked out the following morning but were not advised that we would have to pay for the full 4 days originally reserved and now note that the full 4 day charge has been submitted. The rooms were unsatisfactory... strong odor with broken windows unable to be opened to air them out... stained washcloths... mildew in the showers. We consider it unfair practice to charge for services not provided.
Comments:6 Replies - Latest reply on 2008-09-12
Posted by Anonymous on 2008-09-12:
I would dispute the charge with your credit card company.

Were you bringing your son/daughter to Plymouth State?
Posted by Anonymous on 2008-09-12:
I see the answer "dispute with your credit card" a lot in regards to various complaints. Does that really work? I've had to dispute a charge before, but my bank advised me that the funds would not be returned until an investigation had been done and it shown that I was due the money back.

If the OP does dispute the charges, Pilgrim Inn is just going to say they didn't honor the cancel policy and therefore were rightfully charged...right?
Posted by spiderman2 on 2008-09-12:
Disputing a charge can work in certain situations, mostly with a credit card. If you use your bank/debit card, it is much harder to get a charge reversed.
Posted by GenuineNerd on 2008-09-12:
This isn't the "Pilgrim Inn" on Route 21 in Brecksville, Ohio? That motel is known to be a dump.
Posted by Anonymous on 2008-09-12:
I think it depends a lot on the credit card. I have had American Express go to the wall for me, then again I had Discover tell me they didn't want to be involved. Interesting that the AMEX disputed amount was several thousands dollars (I prevailed!) but Discover wouldn't help me with $60. Needless to say, I no longer carry a Discover card.
Posted by DigitalCommando on 2008-09-12:
Seems like it would be as good idea to use your digital camera to document it for the CC company and also to upload it to one of those hotel rating sites so that others can see how bad it is. E mail them to the local health dept. also. When driving on the roads, never pass up roadkill. Place them in a ziplock baggy. I would suggest spreading a few of these around the room before taking the pictures. Now you all know you can come to the commando when you need some good advice!

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