Geek Squad Complaint - Don't Waste Your Time or Money on Geek Squad
RESTON, VIRGINIA -- A month ago I took my daughter's Dell laptop to Best Buy in Reston, Virginia, to be repaired. The hard drive had crashed, so I replaced it and re-installed Windows and all drivers. However, she could not get it to recognize a home network or connect to the internet. The Geek Squad collected $200 from me for repairs before even looking at the machine. Three days later I got a call saying it had been repaired and could be picked up. They said they had cleaned several hundred viruses out of it. I asked, "You know, I replaced the hard-drive and it's never been hooked up to the internet since. Where were all those viruses?" No answer. They said it worked now. When I took it home, it didn't work any differently than when I'd taken it in. When I took it back I was told that the repair was covered by the warranty and it would be repaired right this time. That was almost a month ago. Since then I heard nothing until two days ago, when I got a call from the Geek Squad saying my laptop had been repaired and asking why I hadn't picked it up. I called to verify that it had been repaired and it has not. It has only been diagnosed. They have told me that it can't recognize a wireless network or sign on to the internet. I asked, "You charged me $200 and took a month to tell me what I told you when I brought it in?"
Don't waste your time. Whatever the problem is, the Geek Squad will tell you it's a hundred viruses. They take your money before they even look at it, don't fix your machine and don't tell you anything.