AARP Medicare Complete Complaint - Are they all Nincompoops?
LACEY, WASHINGTON -- My wife and I moved from Arizona to Washington on August 3rd, and I began trying to find a physician, due to my health problems. I was informed by several pharmacies and doctors I called that no one in Washington recognizes Secure Horizons. I called my insurance company, AARP Medicare Complete, and after a half-hour wait, I was told that Washington was in another section, so I had another 18 minute wait.
They took all the information, and said I was now signed up. A few days later, I received a card in the mail that had a primary care physician's name and phone number. When I called it, I was informed that the doctor had no connection with that clinic. I then called AARP Med Com again, and went through the whole rigamarole again. They gave me another doctor's name and number. I compared my new card with my old one, and guess what? With a few minor differences, they were identical, so much for them being two separate entities.
After several days of getting the runaround, I got word the second doctor was not taking any new patients. Now, I am supposed to see a new doctor on the third of October, but he has to contact AARP and get signed into their provider database. I have run out of most of my medications and cannot get any of them refilled, as I have to see my doctor in Arizona. I am not going to go to Arizona to see a doctor. My wife took over dealing with AARP after seeing how frustrated I was getting. In just a few hours, she was ready to pull out HER hair. I don't think anyone at AARP Medicare Complete, Western Division know what the heck they are doing.
I seldom had a problem in Arizona, but my health now is in danger because of the idiocy shown by the people I must deal with up here.