DirecTV Inc Complaint - Unable to get working equipment
OKLAHOMA CITY, OKLAHOMA -- I have had an account with DirecTV for over 5 years. I have had problems with the equipment that I have received over the past couple of years. For that reason I have elected to purchase direcTV equipment from local vendors so that I could make a choice on what I would receive. I have had to return equipment more than once to DirecTV over the past couple of years due to the receivers locking up, failing to record, getting too hot., tuners not working, etc… In one situation only one connection on the receiver worked when I received it. I have had to argue with the company. They claimed that it was my fault. Had to go through multiple people and multiple calls to get it replaced. I continued to pay my bill (over 100 a month) even though my calls were not always the most pleasant and people have been rude and treated me like it is my fault the equipment does not work.
Although I paid a maintenance fee I was told by someone that I had to pay $200 for a replacement receiver. Later when a call was escalated I was told that I should not have paid the fee because I was charged a maintenance fee each and every month.
About 1.5 – 2 months ago my signal got bad. It has continued to worsen over this time period. Also one of my old Tivo boxes stopped working and another receiver was not working. I called and received two receivers but due to those not being satisfactory I replaced them with new equipment that I purchased elsewhere. When the receivers constantly reboot and do not record they do me no good. In addition I still have the dish issue. So I stupidly decide to continue doing business with DirecTV and ask to have my dish upgraded to a 5LNB dish. Apparently they renew the contract every time you replace equipment even if you are replacing equipment that is not working.
I wait almost a month and I take a day off from work for this tech to show up. I am told there would be no charge for the install. The original dish was connected by their tech to the end of my mobile home and there is a tree directly in front of it. Of course the tree continued to grow and the tech arrives and tells me that I am having trouble because the tree is now blocking the dish. I have to wonder why the original tech put the dish there 5 years ago knowing the tree was there and would grow. Was that a plan to end up costing me more money? All DirecTV ever wants to talk about is money that I need to pay. The tech now tells me that the new dish will have to go on a pole. Although I have a home that is not completely blocked by trees he states he has no choice but to use a pole. He stated that I would have to pay him money to install it. I advised him that I needed to call the office because I have been advised that there is no fee. He tells me that he has to leave and cannot do the install because I want to make the call and he tells me that I will have to reschedule. He starts to leave. I ask him if he is kidding and he tells me no. I ask if he can just wait until I make the call and he told me no. I said ok fine I will pay the money if you will just install this. I told him I was off from work and really need it done. He refuses and leaves. He was rude and harassing and scared me the way he was running back and forth from me to his vehicle and telling me not to make the call. All I wanted to do was confirm the fee. If he was being honest what was wrong with me making a call. I had to take the day off from work after that as I had a stomach ache and my blood pressure was up. I have to take meds for diabetes and blood pressure so heart attack and stroke from stress is always a concern.
Now I have a dish that does not work and no install has taken place. I call to complain and I am offered $20 off my bill and a new install date. Are they kidding? A loyal customer and this is what you tell me. I do not care about $20 or any other money back. That does not help my equipment or dish work. Then he starts telling me that I will have to pay $450.00 as there is a contract. Once again I am hearing that I have to pay. So now I am connected to an air antenna and DirecTV expects me to continue paying the bill or a very large disconnect fee.
I wish people would get together that have had problems like mine and file a class action suit against DirecTV. I would sure jump on that band wagon. I will not hesitate to pass my story on to anyone who will listen. I certainly understand why my peers at work have dish or Cox and I do not hear them complaining. Apparently DirecTV is under the misguided perception that people have to tolerate rude behavior and bad service.