Rooms To Go Wilmington NC Complaint - Misrepresentation Of Advertising - Delivery Problems - Finance Problems
WILMINGTON, NORTH CAROLINA -- Rooms To Go !!! Wilmington NC DON'T DO IT !!!!!!
Products : Theater Sofa and love seat recliners Dinning room Hutch Buffet, Coffee Table, 5 X 8 Area rug. Purchase Date May 23, 2008 TTl Cost $4016.06 This inc.$522.00 For Tax and delivery Paid on 5/23. Delivery Date promise May 31, 2008 arrived broken.
The Hutch was delivered three more times and the Loveseat twice. We had to be here a total of six times before the delivery was finally completed July 19 2008. They tried to deliver the loveseat broken and fabric ripped without telling me and tried to cover it up. They finally took the best two pces of the Buffet/Hutch to make that work.
They refused to place furniture where asked,refused to move existing furniture and did not remove and set up glass shelving.The contract clearly states they would do these things. There is no way to know if we received the fabric protection we paid $110.00 for.We received no satisfaction from the 800 number and our original sales representative would not talk to us. Now I co-signed for a very special friend to purchase the living room set valued at 3,000.00 to try and get her credit back in order. She elected to make equal monthly payments of$ 100.00 until paid in full.
I elected to pay the Hutch off interest free by Jan 2010. I have two contracts but GE money will not put any of the 1200.00 I owe them for the hutch on my account until the 3,000.00 is paid. So guess what? My very special friend is extremely depressed. She recently divorced and lost a child a year before that which is why she is so special to me. Also the saleslady told us they made their furniture in Charlotte NC. It is all Made in China. I took off work to be here for the original delivery as we were preparing for a large Fathers day get together. We had to be here at specific times on Saturday's our only day off 5 out of 7 weeks like our time is nothing. We went down there again today Sept 13 to see if we could get any adjustments on our pricing/Delivery etc. as we were promised once the order was complete. $ 100.00 is all they offered and told us to call the 800# back yet again to straighten out our financing agreements. We are both now so livid we are not talking to one in other.
It seems that false advertising, Misrepresentation on the sales floor would fall under the Rico act or something. How do these people stay in business. I for one will be contacting the consumer protection agency, The BBB if that will do any good. I also will be looking for a lawyer. So maybe if everyone does this. Rooms to Go will have to leave us alone. We are to busy for this kind of crap. Thanks ROOMS TO GO YOU just derailed a long term recovery effort. You will be hearing from us again !!!!!