Hotwire.com Complaint - Misleading Star Ratings For Hotels
SACRAMENTO, CALIFORNIA -- Hotwire.com advertises 7 different categories of hotels, from 2-5 stars. I chose a "3-star" rating for my reservation. Examples cited for 3-stars include Holiday Inn (not Express), Doubletree, Radisson. Examples given for the 2.5 star rating are Holiday Inn Express. 3-Stars are supposed to have amenities like room service, gift shop, on-site dining.
Although I chose and paid for a 3-star hotel, I was assigned to a Holiday Inn Express. When I called to express my displeasure with the misleading advertising, I was basically told "Oh, well, too bad. Those were just 'examples'. Each hotel is individually rated". Baloney. It's false and misleading advertising, period. They would neither place me in a 3-star hotel, nor cancel my reservation. I will never again use this service.
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