Acer Complaint - Acer Is Bad Bad News... Stay Away
Acer's advertising campaigns punch line is "Life is busy, Acer make it easy". Well, in reality owning an Acer product is completely the reverse which goes like this "Life is easy, Acer makes it difficult"
Acer's cheaper and good looking laptops are tempting, but please consider other factors like product Quality and Service. Here's my ordeal:
I purchased a Acer Aspire 5920 Laptop, and in less than a month, 20 days to be exact, I started getting "memory failure" errors. I tested the RAM with memtest 86+ and found the ram to have defects. I called the call center, and after three 45 minute calls which included being taken through the same diagnostics and being asked the same questions over and over again, I was refused a case ID as they were not convinced that there was a problem with the ram. The, technically clueless, advisors at the call center insisted that I take the laptop to the nearest service center (which happens to be very far from where I live) and have it checked by the technician and then have the technician call the call center with the results. Despite the long commute involved, I took the laptop to the service center and guess what, in less than five minutes the technician comes to the reception and informs me that the RAM is defective and needs to be replaced. I am told it will take 2 to 3 days to have it fixed and will be contacted as soon as the job is done.
So I leave the laptop at the service center, and wait for three days. On not hearing from the service center, I contact them only to be told that the replacement parts have not arrived from Acer and will take another 5 days. I wait 5 days and contact them again only to be told, that the parts have still not arrived and I need to wait another 2 days. Two days later the same story, so I called Acer call center and after a whole lot of discussions and being transferred to several different people, I am told they will look into the matter and I will be contacted with the results, but nobody calls. I waited another 4 days and then contact the service center only to be told that the new replacement parts had arrived, "but were found to be defective" and had to be sent back and so I needed to wait another 5 days.
Twenty five days have passed and I am still waiting for Acer to get their act together and come up with functioning spare parts.
Not only are brand new laptops fitted with defective parts, but even new replacement parts are also defective. Imagine the quality of hardware being used by Acer. All these problems, in the first month of operation, of a brand new laptop which functioned only for 20 days.
Acer offers lower prices and better configurations at the cost of Quality and service. I may have saved some money on the cost of the laptop, compared to other popular brands, but I am paying a much bigger price now.
If my ordeal does not convince you, go to Google and type "Acer sucks" and you can read many more similar experiences. YouTube even has videos of people smashing their Acer laptops, in frustration.
I leave it to potential customers, considering purchasing a Acer product, to decide if they want to invest their hard earned money in sub-standard products from Acer.
As for me, I will never ever buy an ACER product again.