Cingular Wireless Complaint - Misconduct of Cingular
FOSTER CITY, CALIFORNIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I just had a horrible experience with Cingular Wireless.
I purchased a Sony Ericsson T68i from Cingular and signed one-year contract. Since late Sept., small pink leakage started to appear on my color LCD display, and got bigger and bigger. Since the phone is still under warranty, I went to a Cingular store in downtown San Francisco for exchange. The sales representitive did explain to me that I'd be charged for the full price if the phone was found damaged. But then again, he took a look at my phone and told me that
I shouldn't have anything to worry about because there was no damage or excessive wear. I totally believed him because I knew that I took good care of the phone and there's apparently a defect of phone. So I signed the customer repair form and left with a new phone.
A month later, I found I was charged $300 for the exchange. I was furious and called Cingular customer service. They explained nicely that the charge was put on by the store I went to and I had to talk to them. So I went to the sore again. At the beginning the store manager insisted that they have nothing to do with the charge. So I had to call customer service right in front of him. Then he said there was nothing I could do about it because once I signed the customer repair form, I agreed to leave them to decide if the phone was covered by warranty or not. Then I asked him for prove, but he didn't have any. That was a Saturday afternoon. He asked me to call him back on Tue. to see how things went.
I called him many times on Tue. but was told he didn't show up at work at all. I didn't have time to call him on Wed. because I was too busy. Then Wed. evening, I found my service was disconnected. I called Cingular customer service and explained the whole thing. The woman told me it's because the $300 pass due. She said there was nothing her department could do and she would transfer me to their financial department. But then instead of being transfered, I was disconnected. I don't know she did it on purpose or by mistake. But I'm too tired to call again because it takes lots of time and patience to wait for a customer representive and explain the whole thing again and again.
Looking back, I can't see what I did wrong. I understood the form I signed. But I signed because, first, I was sure I didn't do anything improper to the phone to break the warranty; second, my thoughts was confirmed by the sales representitive; third, I had to have it exchanged because it was annoying to look at that pink dotted screen. I guess the only thing I didn't do was to record my conversation with the sales representive in the store so that I can use it as an evidence now.
Now my phone is still disconnected and people can't reach me. I don't want to pay $150 to terminate my service because I believe this is a misconduct of Cingular. I suspect the store is using this way to increase the sales of their cell phones. I search over internet and found many similar complaint about Cingular.
As a resolution, I would like the following:
I think the $300 mischarge should be credited to my account, something must be done on a business like Cingular who cheats its customers constantly. Your help is greatly appreciated.
Please contact me if you need more details regarding this incident.