DHL Compliment - A fair 3 cents review!
DENVER, COLORADO -- Obviously there's a whole heck of a lot of people here that complain about the services that this company has rendered (or not) to them. I'm here to present my view on things, as a fair-minded, happy-go-lucky guy. I've done well over 2 thousand shipments of products with all manner of shipping companies: everything from UPS to the USPS. I'm sure that when you read some of the horror stories the people here have written you will be slightly frightened of using DHL in the future. Let me set the record straight.
Most service-related reviews are bad reviews. People who have a good or great experience think little of it and move on about their day. On the other hand people who have had issues occur are first to jump to the guns. As a result you only often hear the bad side of a company. DHL may commit mistakes, I've had it happen to me. But so does FedEX and UPS, and all manner of shipping companies. The bigger they are, the better the odds you will have a bad experience. It's a reverse curve of relation.
You'd imagine things would be better with a wealthier company, but reality is that logistics has little to do with money and lots to do with people. The more hands (or robots!) touch a product from the start of the delivery chain to the end of it the more likely something is going to happen.
There's literally HUNDREDS OF THOUSANDS, if not MILLIONS of units of shipment, with different delivery services, of all sizes and shapes being sorted by systems that were ultimately engineered and implemented by humans. The system states things should work, always. Reality is the system is as human as the people who made it.
I have received (on average) about 75% of my deliveries from DHL earlier than expected. That is to say before the Estimated Delivery Time. I've had a few opportunities to deal with the local depot to arrange pickups for things I suddenly realized I needed earlier than expected. I don't know if it is just my local branch (Denver Colorado) but I've received nothing but the utmost respect and quality of service from each and every one of the service members I've interacted with over the last 5 years.
Several times my package would not have been entered into the system and the service assistant put me on hold and by golly they'd find it. That's a feat of Customer Service that warrants an accolade from me. I can't imagine how many times I've called a store to ask them if they have something in just to have them put me on hold for 10 seconds and tell me they have nothing of the sort (that is until I show up 10 minutes later and find it myself!).
In conclusion: I ask you to keep your own counsel. Everyone is entitled to their opinion, but their experience is hardly ever universally true. Shipping and Delivery is a complicated and incredibly difficult industry. The standards are often set too high, sometimes by the companies own ambitious executive and marketing teams. Remember that when it comes right down to it having one package out of ten thousand get lost or delivered late is not so unreasonable.
There's the doorbell! And my new 360 game is one day ahead of schedule!.