Budget Rent-A-Car Complaint - Poor Corporate Customer Service
FREDERICK, MARYLAND -- This past Labor Day, I made a reservation for a truck online. After comparing rates for some companies, I settled on Budget. I also noticed that a good number of locations for other companies were closed, although many were open, and it was not surprising given the holiday. I then drove to the place I made the rental and found they were closed. I was not pleased but an error like that seemed excusable, at first. I contacted the national number and they were able to contact another location 30 minutes away and had a truck for me, or so I thought. I drove there and they were closed as well. When I called back to complain, the customer service representative said they I should have checked up on these places because of the holiday. In other words, don't assume that because we are reserving a truck for you over the phone is actual confirmation of a reservation. The customer service representative spend a fair amount of time trying to explain to me what I did wrong, and finally promised a letter of apology and a 15% off coupon for the next time!
That letter has not yet arrived, but I did get my credit card statement which showed a $50 charge. I was then told this was a "no-show" charge. They removed the charge. I had good experiences renting trucks before from Budget, but in this case as with many other corporations, it is wise to expect incredible sloppiness when you are making arrangements online or by phone.