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Ikitchen.com Complaint - Scam! Stay away from iKitchen and affiliates - Bamix Deluxe Hand Mixer

Bamix Deluxe Hand Mixer - Complaint
Review by objectmaster on 2008-09-16
Not knowing, my wife placed an order for a Bamix Deluxe Hand Mixer on August 27th, 2008. We received a confirmation email that stated it would be shipped within 5 business days, but that we would be informed if there is a delay with our shipment. We never received any notice regarding either shipment or delay from the company. After waiting patiently for 2 weeks my wife finally sent an email to the company that went unanswered. I then advised her to write a more forceful email asking to 'cancel' the order. This resulted in an email stating that we cannot cancel the order around September 9th, because it will ship soon. One week later, despite me also sending numerous emails stating to 'cancel' the order, the item shipped on September 16th, 2008. Nearly 3 weeks after placing order!!! Not acceptable?

Beware this company may go under different names : GiantSavings dot com and MetroMarket dot com
Comments:
Posted by lesson_learned on 2008-10-30:
As with others who posted reviews, I did not do my homework before ordering from this company. I assumed Yahoo Shopping would only list reputable merchants....Finding it odd that the only confirmation I received was from Pay Pal for the payment, and no correspondence whatsoever from iKitchen/homebrands.com/metromarket.com (all one and the same), I began to investigate. Each review was a nightmare. Just as stated, their websites have no contact number or mailing address. Only email links that are, for the most part, not legitimate. One week after placing, and paying for, my order, I went to the Better Business Bureau's website. Once I was there, metromarket.com and iKitchen both proved futile, however I hit the jackpot when I typed in "homebrands.com". They are located in Niles, MI and the case was handled by the Western MI BBB in Grand Rapids. I filed with the BBB on Oct. 27 and received an email today (Oct. 30) from Michele Adams of iKitchen (email addy is madams@ikitchen.com), apologizing for the fact that they "would not be able to provide the item I ordered" and that the full price would be refunded. Sure enough, I also had an email from Pay Pal, showing the refund. Whatever you do, file a complain with the BBB!!!! They will immediately contact the merchant and that seems to do the trick.


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