Red Hawk Industries Complaint - Sales, Billing And Return Of Overpayment

Review by Windstrom on 2008-09-16
MEMPHIS, TENNESSEE -- We called from Mississippi for a quote and the next thing you know the product arrives at the door from Memphis TN. We may not have used the vendor since I could not get them to do a purchase order but the invoice arrived to the accounting department in Oregon--should have been 7x$25 (keys) $187.16 plus tax but was $614.04. It was paid and there is trouble ever since. The branch of Red Hawk Industries in Memphis TN should have contacted their headquarters / accounting dept immediately but was not able to get a request signed by Bill Knight. When I called to speak to Bill Knight, he was in the office but I got his voicemail.

I called several times and no one was responsible. I got the number for headquarters and the day I called Marla Burnett said she just received the request. I waited a week for a printed check. Marla had botched it up and I am waiting another week. The controller doesn't answer calls.

No manual checks allowed. I think waiting 50 days for a return of $400 which is vital to me is too long!

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