Nova Development Complaint - Nova Development's Publisher Pro Scam
RUN FOREST RUN!! Do not purchase anything from Nova Development unless you are prepared for a very long....nightmare. I purchased the publisher pro from Nova's web site for my business after being satisfied by a former product of theirs. I paid extra to get the program in a few business days but that didn't happen. Red flag #1. Ok, I let that go and was just happy to have the program TEN DAYS LATER. Loaded disc 1, fine. Loaded disc 2... oops! It was actually disc 3 with a disc 2 label so I had 2- disc 3's and no disc 2 at all. Called the company they agreed to send the missing disc. Very frustrated but trying to work with them I agreed.
Got the new disc and it would not load. Called again, they sent us to tech support and gave us the run around. Sent another set of discs that weren't even what we needed?? Hello? Every time we called we got the run around and no one would let us speak to anyone in management so we Filed a complaint with the better business bureau then got a call from Nova the next day. They agreed to give us our money back and mail us a new set that would work properly. weeks passed no money but they did send another set that didn't work either- bad disc again. We did speak to a representative at Nova that admitted there was a problem with the discs.
After reading reviews of other consumers who have bought the bad programs in stores we believe that the company knew they programs were and are defective and are selling them anyway hoping we will give up on collecting our refunds. They don't seem to be giving anybody their money back. We also think that the reason our first set had a disc 2 label on disc 3 was because they knew disc 2 was no good. After filing our complaint with the better business bureau Nova sent a notice to them saying that they had sent us a new set and paid us by check which was a LIE! We called the company and they admitted that a check hadn't actually been mailed yet then had the NERVE to ask for our credit card number to "credit" our account. Do they think we are stupid? We said no so they told us once again.....that a check would come in 2-3 weeks.
They lied to the BB Bureau. After going on 4 months of this, being lied to by this company and still no refund in site we are frustrated beyond belief. You know, at this point it isn't even about the program or the money we lost. It's about fighting for what's right and not allowing this company or any company to take advantage of hard working consumers. There are lots of us out there and we need to pull together. We will get our refund! We don't care how much we have to pay in attorney's fee's, we will if necessary. We may have been victims but we will not stay victims. If you are having the same problem with this company do not fighting for your refund. They are making too much money off people who just "let it go". This is what they are banking on.