T-Mobile Complaint - Wireless Phone Service
NORTH CAROLINA -- I am formerly a Suncom customer that was sucked up in the merger of T-Mobile/Suncom. The onset of my problems coincided with the merger and escalated at the beginning of September when the network changeover began in full. Wireless connectivity went from marginal to non-existent, I had always had shaky service in my home which had never been resolved but with the network changeover I had no network, roaming or sos only in places where I had formerly had no problems. I had been to the T-Mobile store before the official changeover had begun and had decided that adding their home phone service would be a good deal (financially) my wife ordered the router from T-Mobile for the home service,our home phone was shut off 5 days before the router arrived,little bump no big deal right? During that time we had started the network changeover and had already been on the (cell phone) with customer service for six or more hours trying to resolve wireless phone connection problems.
Our cell phones would connect in the driveway at home so sitting in the car for several hours trying to resolve these concerns was quite frustrating to say the least. Getting through to customer service only to have the call drop after you had explained the concern was driving us to the brink of insanity. We have been scoffed at, transferred to death,treated rudely, poor service that has run the gambit. I router arrived (great) now we can call customer service from a connected phone (so we thought) I set up the hardware, my wife called to activate the sim card for the router,she was told that we did not qualify for the home phone service even though the sales representative at the T-Mobile store had told us we qualified and the T-Mobile web site information confirmed this. So no home phone still.
We were Suncom customers and were not asked if we wanted to be T-Mobile customers which I know now that I don't, I would encourage anyone considering
a wireless provider to avoid this company. I work in a customer service oriented profession and one thing that I have learned in the various jobs that I have had through the years is if I have repeated problems with a company's service that I
am not alone I am sure that there are many unhappy consumers out there that are having the same or similar problems. When companies are basically indifferent because they operate in an industry that is indifferent ultimately the consumers get soaked without recourse. Oh that there was accountability!