Circuit City Complaint - Circuit City Advantage Plan Plus - 4 Year Plan Becomes 1 Year
COLUMBUS, OHIO -- Early last year, I purchased a Samsung NV3 digital camera from a Circuit City store in Columbus, Ohio off of Polaris Parkway. I was
informed by the associate of the details regarding the Advantage Plan PLUS for 4 years. He described being fully covered for the entire
length of the 4 year Advantage Plan. Also, if I had any trouble, just come to any Circuit City store and they will help me.
As I soon found out, about 1 year later when my camera broke and right before a wedding, the story changes. You can only get your camera fixed by calling a 1-800 number and by sending your equipment in via mail. The manager at the baltimore location also said I should have a back up camera in case I would ever need one. I could not believe they were trying to sell me a digital camera in case mine broke, when I purchased a Plan to protect me in case mine broke. Completely the wrong answer I was looking for at the time. This was the first indication I made a mistake by purchasing the Advantage Plan.
Secondly, after sending my camera via mail to have it fixed, I was never notified about any progress (which was promised when I called and set up my claim), and also much much longer than the time frame given to me. Thirdly, Circuit City deemed the camera to be replaced, and a gift card was (supposedly) sent to me (still waiting). I was quite happy at this point something actually good came out of buying the Advantage Plan, however, when I called to check on the status of my claim, I knew enough to ask how the remainder of my 4 year Advantage Plan Plus was going to work. They stated the Plan stops anytime your equipment is not able to be fixed.
Instead of Circuit City paying to have it fixed, its more beneficial for them to just replace less expensive equipment so that the warranty stops and the consumer will have to purchase another Advantage Plan.
I am the fool who purchased a 4 year Advantage Plan Plus for $104.99 on a $199.99 digital camera. That wouldn't have been a bad deal if I was actually covered for up to 4 years. However, Circuit City is quick to just replace the equipment so that the consumer is now stuck
with yet another decision of 'Should I purchase another 4 year plan'? My now-educated answer: NO!
I want my 4 yr Advantage Plan Plus pro-rated for the 3 years I am not covered. Or at least, refund me the difference between the 2 year
plan and the 4 year plan. I would have had the same horrible service either way!