Charter One Bank Complaint - Charter One Bank Stole My Money!
CHICAGO, ILLINOIS -- Charter One Bank Stole My Money!
I was charged $1599 in just five weeks in insufficient fund fees from Charter One Bank. In Chicago, Illinois. I contacted Charter One bank regarding these excessive overdraft fees. I spoke to [the] regional assistant branch manager. I asked [him] was there any way they could reverse about $700 for two weeks so my rent check could go through the bank and Charter One could put the fees back on my account in two weeks when I get paid again. He said no, and that the only solution he had for me was to close the account. I told [him] I was a long time customer for almost 20 years. I have had frequent problems with insufficient charges of the past couple of years.
In the past five weeks I have Charter One took $1599 in insufficient fund fees out of my account. I am a single month who brings home about $1600 a month the bank fees ate two of my last paychecks. I had no money for rent, gas, food etc. I borrowed money from family members, my retirement account at work and any money I had went into the account but it ate my money. To survive I wrote checks for food and gas that of course, bounced but I did not have choice in order to feed my child and get to work. I contacted Charter One on September 10, 2008 and spoke with a [him] and explained my dire situation. He told me he would see what he could do for my and call back.
He never called back even after I left three voice mails. I called and called until he picked up on September 12, 2008 and he was very rude and said my rent check will just have to bounce and that it is my fault you are spending more money than you earn. He told me I should close the account because I could not manage the account, so close it. I explained the bank makes money from poor people like me off the fees they charge and that you have been for years. He said he was not going to anything to help me.
He said I had used my debit card twice in two weeks. I explained when I used the card my account was positive and I been putting all my money in Charter One so, I had to use the card to buy food to live and I must have the medical supplies for my sick daughter, the total charge was about $75 it this is only because I was desperate. He said we are not reversing the fees ever for me and told me to close the account. I explained my rent check was going to bounce and he said that was not his problem and told me to come up with another solution.
I only was asking [him] to remove the fees for two weeks until my next paycheck so; I could feed my family, pay my rent and get to work. The fee reversal would have only been temporary the bank would not have lost any money. They have made thousand of dollars off me in the past two years in overdraft fees; I do not understand why they would not want me to keep the account to make more money off me, not to mention help one of their loyal customers I admit I probably don’t make enough money to pay my bills and they charged me fees even when my account was positive and let charges go through even if there was not enough money to pay the charge. The account got out of hand because a retailer was to defer my billing date until November but they did not and my account just got out of hand. I am not a bad person just a poor person.
Charter One Not Your Typical Bank.