Lowe's Informative - Carpet Installed Backwards
CLEARWATER, FLORIDA -- I didn't think there was a right and wrong way to install carpet until I went back to Lowes 3 days after my living room carpet was installed.
I had ordered a chocolate sculpted stainmaster carpet for the living room. After it was installed, I saw footprints and vacuum marks from the 2 installers. I dragged out the vacuum and went over the carpet. Well every time I vacuumed a row and went to the next spot these awful contrasting marks would be there, then my footprints, and it did not have the "dramatic' effect I expected. My fiance came home and couldn't believe it; it looked like a hundred people walked through our living room.
He went across the room to the wall and noticed that the carpet looked dramatic and you could only see a few footprints from the other side. After 2 people coming over and saying 'I thought you got new carpet', I had had enough. I cannot look at this carpet for the next 10 years.
We went to Lowes and told the 2 men in the carpet area our dilemma. They both said Ohhh, that happens, they should have laid the carpet the other way. We were told to talk to the front desk customer service and they said I know exactly what you mean, and they paged the someone else for us.
Eventually Lowes came out to inspect the work and they saw my side but they made sure to tell me numerous times that the installer graduated from the institute of carpet and laid it with the grain going the right way. They said they would make a report and get back to me the following Mon. or Tues.
It's Thursday and there is no solution yet.
I am done shopping at Lowes and will now shop at Home Depot.