Virgin Atlantic Airways Complaint - Hours Of Stalling By 'Customer Service' Rather Than Assistance
NEWARK, NEW JERSEY -- We called to cancel a flight reservation having the option of one free flight change on each side of the trip. Call your travel agent, they say and your agent says call Virgin Atlantic. $1100 has been spent and we are still trying to get an overseas ticket.
This is more painful and time consuming than any other company I've dealt with.