Discover Card Complaint - Credit Card Investigation Help
I am conducting an investigation of credit card fraud. I have requested the transaction on the Discover Card account that was reported stolen by the owner. I have been waiting for a total of 7 days. As the time goes by so does same the chance of getting the stolen items back to the victim (store or card holder) Example: evidence store video being taped over or not saved after "5-7 business days". The fraud department is stating that it takes 5-7 business days for approval for the information to be released to the police. Maybe they should have a manager that can approve the information to the police when the police departments call that day.
I have all the transaction information from Citi Bank / MasterCard credit card fraud department and I have secured almost all the property stolen from the person who used that card. I received the paper work from that company the same day I called.
I can't find a e-mail address to complain to the Discover Card Company fraud department managers.