Gateway Complaint - Rotten Tech support
FREDERICKSBURG, VIRGINIA -- Gateway sucks! I have bought several Gateway computers but the latest one is a lemon. I was tired of updating my computer every year or two so I bought Gateway's Top of the Line, the fastest with all the bells and whistles. It has been a lemon since day one. The CPU is 3.06 ghz but does not perform much faster than my last one. It locks up with that "blue" screen all the time. Sometimes when I turn it on!! I went to Gateway's web site to see what I could download in the way of updates to see if that would correct the problem, it did not. The machine would NOT accept the BIOS update. After a lot of message exchange with Gateway they said that I would have to reformat my hard drive. I didn't like it but I did it. The BIOS still will not accept the upgrade. I ask Gateway to send me a replacement motherboard with updated BIOS and they said that I would have to send the computer in to their repair location. I reminded them that the paperwork that came with my unit said that I had 3 year "on-site" repair service. They claim that is for the installation of replacement parts only, no troubleshooting. I'm still going round and round with them. I will never buy another computer from Gateway, ever. And to top it all off, my oldest son works for Gateway!!! But he is not speaking to me now because of the way I feel about Gateway, he takes my complaints personally... He is a technician and could get the parts and install them, but I guess that is not going to happen. Gateway sucks.. And I am going to make it a campaign to tell as many people as I can.