Time Warner Cable Complaint - Poor Performance & Unethical Business Practices
DALLAS, TEXAS -- I was Comcast's customer for 5 years ago until the company was taken over by Time Warner Cable. I just cancelled the services and switched to another telecommunication company which delivers much much better services and quality. I am writing this review based on what I experienced, especially a month ago. Generally, I think Comcast delivers better services and less problems. Time Warner Cable delivers poor performance, product and services. The picture quality isn't that good, the signal is bad (sometimes 3-4 times down within 2 months) and always skipped the scenes while watching programs, average 4-5 times an hour.
The worst recent experienced I ever had with Time Warner Cable was they turned off the modem or shut down the Internet without telling me. I had no Internet for few days and decided to call them to find out what happened. They told me that they quarantined my modem and asked me to bring my computer to a professional computer store to scan virus and malwares.
I have Norton 360 along with another Anti-virus and malwares programs in my computer. There are no viruses or malwares in my computer why should I take it to the store. I called them many times and left voice messages to call me back. Every time I called them, the customer service always picked up the phone and told me to leave voice message for quarantine department. I said I did many times but nobody returned my call to tell me what happened. Some of customer service employee even told me to get a new modem. I told them to check their modem first or get a new modem instead before asking me to do so.
My modem has no problem and they can't give me the answer why they quarantined it. The customer service always told me to talk to their quarantine department that may not exist because nobody contacted me to solve the problem. I asked them to put the Internet back but they refused. It had been almost a month that I had no Internet and nobody from quarantine department returned my calls at all. This is very bad. When I cancelled the Internet, they even asked me why?. I said why should I be paying you the services that I didn't get? They asked me to return the modem. Oh my god, this is so ridiculous, it's my modem, I purchased it from BestBuy 5 years ago. I told them so and after they checked and they said it was their mistake. I asked them if I would get credit back for the time I didn't get the Internet services, they said NO. This is so unethical business practice, it makes me feel I am being robbed or ripped off.
I am so glad that I switched to another company. It was completely nightmare for me during the time I had with Time Warner Cable. I am having a good time now with a new one.