Pneumatic Systems Informative - Where there is no "Customer Service" and no "Co-operation"

Review by bwdesigns on 2008-09-19
HOLLYWOOD, FLORIDA -- The company is Pneumatic Systems, Hollywood Florida. I am in Canada.

I ordered a pad printer. It was not carefully packed and some damaged occurred. I am waiting for parts which may or may not come.

I was to get an initial ink supplies kit and not all pieces were there. I can understand that some hazardous solvent may not be suitable for shipping international, so shouldn’t I get something else in value?

I sent a bank draft before the machine was shipped. It totaled more than $3000 after I paid shipping.

We had agreed that he would provide a pre-made printing plate. They forgot to put it in the package. So they sent it separately and I’ve just received a UPS bill for 105$. He doesn’t seem to think that he is responsible for this shipping. To make matters worse, the design was made backwards so it is useless. He is trying to say that is my fault too, as I didn’t mirror the file for him. However, there was another design on the opposite side of the plate which was correct and I sent them the same artwork.

So I called the owner this morning and he actually hung up on me.

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