Wal-Mart Informative - Wal Mart In Pudong, Shanghai - A truly awful shopping experience
I am an American expat living in Shanghai, and I would like to express my extreme displeasure with your Walmart in Pudong. The women’s' restroom was poorly designed, filthy, smelly and vendor representative were sitting around and smoking. There where dirty brooms and cleaning equipment laying around, the counters were poorly designed and the sinks and fixtures were in disrepair. There was no toilet paper...are we animals? It was truly tacky and gross- like something you would expect from a circa 1970s bowling alley.
Once I filled my cart with a case of Asahi beer and Evian water, it became impossible to handle- due to the way the front and back wheels are free to move 365-degrees. I had hoped to buy American cleaning products and food products, but there were very few brands available. This has become very important due to all the food scares. A local Chinese asked me were I got my Australian milk- so it is not just foreigners who are concerned with food quality in China. Walmart employees were helpful, but too many simply stand around (in front of the shelves you are trying to look at) and stare at the foreigners (do I look like an alien?).
The vendor representative are truly obnoxious- girls yelling and music blaring. The store is terribly designed. The check-out counter is too small for bulk shopping (not enough room to check-out and no place for bagged goods) hence; the cashier placed my bags on the ground—lovely. There is this odd exit ramp for shoppers to exit with carts and a parking/driveway that is dangerous for people exiting the store. Like many expats (and there are many of us here) I go to super stores to stock-up, and I spent over RMB 1,000 with you today.
But as an American, I was truly embarrasssed by the shopping conditions- does the store have to be so ugly and unimaginative- so lacking in the most basic design principles? It is what I have come to expect from Chinese stores but not an American one. If you truly care about the Walmart brand in China, you really need to clean up your act. In the meantime, I am praying to Mao for a Target.