Priceline.com Complaint - Refusal by Priceline to refund my money, after their own error
PENNSYLVANIA -- On Sept. 17 I placed a bid on a hotel, via Priceline, that was supposed to be in the San Fernando Valley. The trip is not for pleasure; it is for cancer surgery for my husband...so it is very important that the hotel be very near the hospital, in Sherman Oaks. I was not allowed to bid on just one area (Studio city)- I had to bid two areas, so I also entered Warner Center. Well, I ended up with a hotel that is not even in the S.F. Valley!!! It's in Eagle Rock!!! This is ludicrous and entirely unacceptable. I have called and written Priceline about a dozen times to explaiin the problem, and they have turned a deaf ear, saying no refund will be given. I am dumbstruck. What's worse, I checked the box for "insurance" in case I couldn't make the trip, for an extra ten dollars. I told them they can keep the ten dollars, but I must be given a refund for the balance. They said they have to have a "doctor's note" within three days of the trip!!! This is absolutely wacky. I am so mad. And when you call Priceline, you're speaking to people in the Philippines, who have no idea of the topography of the San Fernando Valley and the situation they have forced me into. They say their map indicated my possible hotel area before I bid. But their map has no "Eagle Rock" on it, and on double checking, I found no "shaded area" they said covers the areas that were supposedly acceptable to me. This is a very serious matter. My husband is in very poor health, he needs a hotel close to the hospital, he could die in the course of a long drive to Eagle Rock after his surgery, and I am worried sick, not to mention him. I am crying out for help to anyone out there who can help us. What has happened to ethics and a fair market in this country? I am ready and eager to pursue legal action against this unscrupulous
heartless and greedy company to the fullest extent allowed by law. My Big Question: Why won't they just refund my money, minus the ten dollar cancellation insurance??? Please, can anyone help me on this???