Best Buy Informative - Geek Squad Rip Off at Best Buy
AMHERST, NEW YORK -- I purchased a $950. computer from them in Nov. 07. This month, Sept.08, I took it in for service on Sept. 12. They said it had a bad memory chip. They wanted to charge me $130. to remove virus's they said they found on my computer. I asked them to write them down... two were ad and spyware and one was a very mild virus called Second Thought. I told them to just fix the chip... I can get rid of the virus myself a lot cheaper.
The date on my service contract says estimated date of return Sept. 20. I called today, 9/20, and it hasn't even gone to service yet. They said it would take another 2-3 weeks!
They charged me $99. to copy my hard drive just in case data was lost when they repair the chip.
What the heck is taking 4 wks??????? Or are they purposely doing that because I refused to pay the money to get rid of a mild virus?
We have bought all our major things at Best BUy, well not anymore. I feel they are ripping me off and I will not do business with them anymore.
I think they are ripping off people who don't know a lot about computers too. I'm sure they thought since I'm a 60 yr old woman that I'd pay to have the big bad virus removed... what they don't know is that I have two sons who are in the computer business in other states and they advise me about what's going on. They agree I was getting ripped off by Best Buy.
Copying data takes minutes not days. Replacing a memory chip takes minutes not weeks. This is outrageous. When I call on the phone a machine directs you to the geek squad where they don't answer the phone. This is so frustrating.
I am done with Best Buy for good.