Denny's Restaurant Compliment - Corrected Mistakes Quickly
LACEY, WASHINGTON -- The night before last, my wife and I ate at the Denny's at Martin Way and College, in Lacey, WA. I ordered the bacon, lettuce and tomato sandwich on sourdough with hash browns. When the order came to the table, I had fries and the sandwich was on white bread. I called the mistake to the attention of the server, and noticed he was the manager.
He immediately got me a hot fresh order of hashbrowns, and I had already started eating the white bread sandwich, because I was very hungry. He brought me a fresh BLT in a take out container at no charge. I can't understand these people who get a bad meal, never say anything to anyone about it and expect the service to improve.
People make mistakes, that is why they put erasers on pencils. Most places, if you call a mistake to their attention, they will make it right. They are in business, if they don't please customers or respond to problem, they lose business. Kudos to the staff of the Lacey Denny's!