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Flocel, Inc. - Cleveland Medical Center Complaint - Flocel Is Not A Reliable Coculture System

Review by AD2008 on 2008-09-22
If I had to do it all over again, I would never have purchased Flocel. When I began experimenting with BBB in vitro models, I can across a paper showing that the newly developed Flocel coculture system was greatly superior to it's Transwell counterpart. So, I purchased Flocel in June 2007. Unfortunately, I did not receive it until February 2008, because of problems manufacturing the pump. I suspect that they sold the merchandise before it was completely developed. After I received the equipment, I had problems with each and every part of it: The cartridges, in which the cells are grown, leaked.

They replaced them with newly designed cartridges. One of the pumps failed, so I had to send it in to be serviced. The TEER board failed immediately after, so I had to send it in to be serviced, the manual is poorly written and omits a lot of pertinent info ( by the way, I have been given 3 copies of the manual, all with corrections and additions that should have been in the first version), and lastly, I am still having problems with the poorly written software that came with the equipment. I truly feel like I was used as their R&D person.

Overall, It is not worth the $10,000 the company is charging.
Comments:2 Replies - Latest reply on 2008-09-22
Posted by moneybags on 2008-09-22:
This is what? Explanation of the product please?
Posted by Starlord on 2008-09-22:
This sounds like a medical device that only a doctor would have, thus useless to the average consumer.

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