Serenity Spas Sales and Service Complaint - Paid 1/2 Down, No Hot Tub
INDIANAPOLIS, INDIANA -- I saw an ad on Craigslist about a hot tub for sale, I called and spoke with Franklyn about it, but I needed something a little less expensive. He told me he had a shop and there was a hot tub there that I could get for $500.00
My husband is disabled and we wanted the tub to help his back.
My husband and I went there on 8/16/08 and put $250.00 down on the hot tub, and we were told that it would be ready in one week.
A week goes by and I hear nothing. I call and call and finally get to talk with Gary who tells me its not ready yet, but will be in another week.
I wait and then call and call. Nothing. I write an email to Franklyn who writes this back to me:
I am so sorry about all of this. We recently were a
> victim of a check fraud scheme that has cost us thousands of
> dollars and created many angry customers like yourself. Your
> spa is still being worked on and like I told you over the
> phone, I'll know something by the weekend. If you would
> like a refund we will put a check in the mail, however, if
> you would like to wait for another week (by that time
> I'll have a bank account and will be able to purchase
> the final part to your spa) we'll complete your spa and
> all you will have to pay is whatever Gary charges you to
> deliver and install. In other words, I'm waiving the
> $250 due to the delays.
> Again, I'm so sorry. I feel bad about your situation,
> and it doesn't help that someone has taken advantage of
> me and my company with a series of bad checks. Feel free to
> communicate via e-mail. I wish you and your husband all the
> Franklyn www.myserenityspa.net > Date: Fri, 12 Sep 2008
So I wait another week, and still nothing. I have left message after message, nothing. I have filed a complaint with the attorney generals office. I hope to get my money back, but I want to warn others about these 2!