Hotwire Complaint - Hotwire Liars!!!
I wanted to go to a private area in Playa del Carmen, Mexico called Playacar.
The hotel which I booked was published as: Playa del Carmen - Playacar.
The hotel is the Boutique Hacienda Paradise which is NOT in Playacar but in downtown.
I even called the hotel to ask and they said they weren't inside this private complex called Playacar.
When I called hotwire, they said that the map in yellow includes Playacar and surrounding area!!! (???)
I told them they cannot make a map of Playacar as they wished and that their map is wrong but they only answer: "your reservation is final" they even put me on hold and never answered back!!
Can anyone please tell me where can I complain??