Maytag/Whirlpool Informative - Maytag/Whirlpool - Don't Waste Your Money!!!
We purchased a Neptune top loader washer about 4 yrs. ago. I was immediately aware that my clothes were not getting clean but when I asked the store where I purchased the washer about this they said that they had not had any other complaints so I just assumed that it was my problem. Then within 6 months I started to notice rust stains on my washed clothes. The rust was dripping from the metal lid onto the clean clothes after the wash cycle had completed. To make matters worse my husband and I started to notice a fowl odor coming from the washing machine. It smelled like mold.
I have since read that other Neptune owners have had the same problem and this has turned out to be a serious mold issue because of dirty standing water that will not empty from the washer!! I have repeatedly called the customer complaint number (listed on the inside of the washer lid) only to be told that this is not a problem Maytag is aware of .. BULL!!!!! Today when I could not take the smell anymore I decided to call Maytag's Headquarters. Thinking that the executives at Maytag might be a little more polished and helpful than the customer service people who have offered nothing more than "stonewalling". NOT SO!!!
The woman on the other end who stated she was a part of the "executive headquarters" and "very important" was actually more rude than the customer service individuals I had been dealing with previously. Not only did she state that she had no record of any of my many prior complaints she also implied that I was lying, she then went on to scold me for not having had a "service tech" out in the four years to check the problem. When I tried to explain (for the third time)that I had been told for 3.5 yrs. by their customer service people that this was not their problem she then continued to berate me for not having a service person out to check the machine .
When I informed her that I would be contacting the "consumer advocacy reporter" at my local news channel she then stated that the conversation was over and hung up! Unfortunately, we had a dryer die on us 4 weeks ago and thinking that we would not repeat the same mistake by purchasing a Maytag we bought a Whirlpool instead only to find out that Whirlpool bought Maytag. Needless to say we will not purchase any Whirlpool products ever again and will tell all of our friends and family members. Hey- Whirlpool, GET A CLUE. When you don't stand behind your products and your customer service is pathetic, rude and incompetent you'll eventually see it in your stock price.