Symantec Complaint - Norton Rebate is a Joke
DALLAS, TEXAS -- I purchased the Norton Internet Security 2003Pro
software. A rebate of $30 was offered as an incentive. The necessary rebate card was completed, the proof of purchase seal, front page from the user manual of a previous version Norton product, and the rebate cash register receipt were all stapled together and mailed as directed. I received a post card from Symantec informing me
they had not received any of these items. ???
I contacted Symantec @ 1-800-494-8825 (rebate center)and was told to write a letter of explanation, a fax cover letter in addition to faxing a photo copy of the information I had already sent. Jump through hoops? Why?
Obviously they received my rebate materials or they would not have sent the post card. Either honor the rebate offer or quit ripping customers off with misleading advertising and incentives.
I purchased the original product at Frye's Electronics. I have now contacted them, faxed them
the info, spoken with at least 5 different people who promise to look into the matter....none have returned my original calls seeking help with a vendor.
One individual's refusal to purchase future products from Symantec or Frye's won't put either company out of business.....it will increase Best Buy's, Circuit City's or McAfee's profit margin slightly and it will make me smile.