Radio Shack Complaint - Retail Without Customer Service
HOLYOKE, MASSACHUSETTS -- I am a manager for a vary big clothing retail company. The last thing I would ever do is tell an upset customer, who has just lost access to almost $300 of there money, that they are rude. That is exactly what happened to me after buying a $250 Zune unit from Radio Shack. I asked for a split transaction, which in todays retail is quite simple to perform.
The girl working said she messed up and had to process the whole transaction on one card in order to void it afterwards. Come to find out the money that transaction still got put on hold in my account. With bills unable to be paid, I contacted the store to get answers. I asked for a manager and was told by an employee named, David, there was no manager available. I asked when a manager would be in, he responded saying, "Maybe later."
He gave no time to expect the manager. I asked for a phone number to contact the District Manager. He told me I was rude... yes insult has been added to injury. Without shouting or cursing, I was rude. As I mentioned, I work for a retail company, this would get any employee a write up; even if the customer had been loud or insulting. To wrap it up, when I got in contact with a manager from another store, I was told I would have to drive back to this mall (four cities away) and take time off from my work to have an assistant manager credit my account. I would have to go out of my way to get my money back due to the mistake of an employee at whose store I spent $250.
To finish it off, when I tried to issue a complaint through the company, I was refused a District Manager's phone number and the company's web site has no option to comment on customer service. How's that for a review?