US Airways Informative - Excellent Service - Excellent Service Roundtrip from MDT to DFW
After reading the reviews on this site, I was regretting my decision to use USAir (didn't really have a choice...death in family and USAIR was my only quick and reasonably priced option.
From beginning to end my flight were hassle free, and I found USAir's personnel to be helpful and friendly. I did not check any bags, so that eliminated one whole potential problem. My flights from Harrisburg, PA to Dallas through Philadelphia were uneventful, flights left on-time and arrived early in both cases.
It was my return flights which prompted me to post a review. The first leg from DFW to PHL was on a smaller Embraer 190 which I would recommend choosing as your flight option whenever possible, they always seem to have just a little more legroom despite SeatGuru's listing of having the same pitch as most of the other airlines...two abreast seating is always nice as it eliminated the center seat potential problems. Despite being full, the flight attendant, whom I regret not getting a name for (He was a middle aged Black man..I hope if he reads this he'll excuse the description) who I watched introduce himself to passengers who asked questions, and then addressed them by name when passing by later. He was unfailingly pleasant and humorous in his PA announcements.
We arrived 30 min early into PHL and I went with my traveling partner to the USair gate desk to check out the possibility of catching an earlier flight rather than waiting 2+ hours for our original flight. Initially the gate staff stuck to their guns that it would cost $50 to change to an earlier flight, after some good natured (and polite) prodding she either got tired of us or we charmed her into working some kind of magic and she called us to the gate and handed us boarding passes to the earlier flight...that all happened so quick that again, I regret getting her name. (Maybe just as well, she might get into trouble for working her magic)
The final leg flight also got in early with no incident.
Perhaps, since most of the time people only take the time to write a review when they've had a bad experience and seldom do so when everything works out, maybe USAir isn't as terrible as posted reviews indicate. I may regret choosing them in the future, but as of my latest experience I would fly again with them with no hesitation.
Just an aside, they do seem to have what seems to be an ass-backward policy of charging a fee to change to an earlier flight that is not full (and not allowing standby status unless the flight is full) while allowing a no fee switch to standby status on a full flight..I would think that allowing a no fee switch to an early flight would fill up the earlier flight thus opening up seats on later flights that might be available as normal flight delays/cancellations, etc cause missed flights as the day goes on. Just my opinion.