Carl's Jr. Informative - Good customer service
KING CITY, OREGON -- On Thursday, Sept. 18th, I went to the drive-thru of the Carl's Jr. in King City, Oregon, and ordered a Super Star combo meal and an additional small order of fries. I got my food and started to pull out of the drive-thru when I thought the bag didn't seem quite bulky enough. I checked and, sure enough, they had forgotten the extra fries. I would have reversed to the window right then but another car had pulled up so instead I parked in the lot and went inside.
After waiting a few minutes for the person at the counter to help another customer, I explained that I was missing part of my order. I didn't get an argument, I wasn't asked to show my receipt (which I would have done gladly) and he didn't have to chase down a manager. He simply turned around, filled a fry container with fresh, hot fries, put it in a bag with napkins and handed it to me without question. I thanked him and went happily on my way.
Good job, Carl's Jr.!