RCN Informative - Billing / Customer Service
MASSACHUSETTS -- Well, another 40 minutes on hold & why? Because they sent me a letter of service suspension and I want to find out why.I received their latest invoice last week, and the notice of suspension arrived today. Only the current month is owing, nothing else. They have also left phone messages about the non-payment. Their representative told me that it was all automatic and there was nothing she could do - but that I was overdue by 1 day. So the notice of suspension was sent out before the bill was even due!
Their rates are not even that good anymore - time for a change.