Office Depot Inc Complaint - Office Depot New Delivery Charges
GRAND PRAIRIE, TEXAS -- Our firm has been using Office Depot for many years and have never been charged a delivery fee. Today we ordered $39.99 worth of ink, and after we entered our debit card information, it showed a $11.88 charge to deliver. Since our office is a couple of miles away, I decided to cancel the order and run over to the store to buy the ink.
I immediately called the customer service line and was told that they were unable to cancel the order but should refuse the delivery tomorrow. Once they take it back to the warehouse, we're supposed to get a credit on our debit account in 7-10 days. I'll be watching that like a hawk, but I think it's dishonest to suddenly start charging for deliveries and not being told the cost until they've already charged your card.
Needless to say, we won't be ordering online any more!