Spirit Delivery Complaint - Really bad customer service
GEORGIA -- I recently purchased an oven from home depot and was told that the delivery of our item would be delivered by another company. I received the item in great time and was very satisfied at the efficiency and level of courtesy with the original delivery guys. My oven, however did not fit and would eventually have to be returned to home depot. So, I contacted home depot and they set up the pickup with the same company, Spirit delivery, to come back out to pick up the item to be returned to home depot. I received a phone call on a Friday stating they would be at my home on Saturday between 9:15 and 1:15.
So, Saturday morning at 10:00 am, I receive a call from the delivery guy stating that they are 1/2 hour away. Then, he calls back to ask "where do we stay?" I tell him and he says, "Oh, I just needed to program that into my GPS." No problem, I'm thinking that everything is still on schedule. So, we hang up and then I receive a 3rd phone call within the same 10minute period from the driver. "I was looking over my paperwork and it seems that my manager gave me some wrong information or the orders were mixed up," he explains. He goes on to state that they will not get to our area until the hours between 3pm and 7pm. Wow!!!
The whole day is wasted on waiting for an oven to get picked up that we can't and never have used. So, I immediately call the delivery distribution center that's open on weekends. I'm told by two individuals that they don't have any information regarding my pickup. Great!!! So, no one knows what happened or who dropped the ball. I'm beginning to get angry because now the tone is growing hostile and unprofessional toward me as if I have committed a crime against this company. The last person whom I spoke with was so blatantly disrespectful and unprofessional that she placed the blame entirely on me.
As a result, I will never do business with this company any more and hopefully you will not have to tolerate this kind of offensively rude customer service from a business that supposedly prides itself in their "white glove service." As a consumer, I was totally unimpressed with their ability to simply listen which made their mark on me on the opposite end of stellar.