J.C. Penney Company, Inc. Complaint - Truck Delivery - TV Cabinet Stand
I ordered a TV cabinet stand online for my son who was moving into his new house on 9/26. It stated that the stand was on back order until 9/27. Today, 9/22, my son received a message on his cell phone that the delivery was tomorrow between 1 and 4 pm. He lives 53 miles away from his new house and does work. Nobody called him back to speak to him directly about this delivery. How could they not speak to him directly to verify such a delivery or to be sure that they had reached the right party. I tried to call the number that was missed on his cell phone and also the 800 number that they left, to no avail.
I called customer service and was told to call the fulfillment center at 8 am. I spoke to another customer service person about this and they said that they would email the trucking company about the delivery since it was already after 5 pm. No one would tell me the name of the trucking company or phone number so that I could contact them directly since I paid for the item. You know that emails are not always read and that trucks can go out early in the morning, as well.
This is poor communication. How do you call the day before to notify someone that he has to be somewhere the next day without speaking to that person directly. What if he was out of town? Why not try to call him back to be sure that he received the message? Why send a man to deliver something without really being sure that the person knows about it and is there to receive it. This truck comes from New Jersey and it is well over 60 miles out to Long Island. None of this makes much sense to me nor any business sense at all.
I hope that I can successfully change this delivery problem tomorrow and I certainly do not want to be charged for another delivery due to bad communication practices.
Since I had purchased the furniture in the first place, why was I not notified about the delivery if not by phone, but by email. And if they could not speak to my son personally, a call to me would have solved the whole problem.