Xcel Energy Complaint - Xcel Energy Is A Monopoly With No Customer Security Or Service
DENVER, COLORADO -- Five months ago my lease ended. This was a good thing considering my roommate was horrible and previous to my moving in had acquired a large bill with Xcel Energy. Long story short, currently I have moved into my own house, and have been paying Xcel Energy faithfully every month, she hasn't. A week ago I discovered Xcel had allowed my ex-roommate of over 5 months to charge her bill to my account. What did Xcel do? NOTHING! They said it could be considered FRAUD, I'd have to contact my BANK. In conclusion, they didn't help rectify the situation. So, BEWARE currently their system allows you to pay over the phone by check, it doesn't tell you it will be saving the number so that anyone with your phone number can call and make a payment on the account with your card. OH AND ... I called them five months ago to take my name off the account.
I guess that TAKE ME OFF THE ACCOUNT is to VAGUE for Xcel to understand I don't want my checking account to be charged either.
THE BEST PART, They are the only utility provider available.