Conn's Appliances Informative - Whirlpool Duet Sport Washing Machine - Sold To Us By Conn's
SOUTHEAST, TEXAS -- WE PURCHASED THIS NEW WASHING MACHINE ON JUNE 16, 2008 from Conn's in Houston, Texas the I-H 45 store. Since June 17, 2008 we have been trying to get the washer fixed. We are on the phone with Conn's Monday thru Friday 2-4 times a week talking to everyone from sales, to service, to supervisors, to the assistant to the owner of the company. Hold times to talk to a live person who you pray can help you are long, up to 45 min.
We have had Conn's service techs out to the house to repair this brand new appliance, we have had A&E Factory Service on behalf of Whirlpool (who Conn's got involved ) come to our home numerous times to repair this brand new appliance... The new parts for the repair have been sitting in our garage for weeks. The latest date being yesterday 9-22-08, the techs came out to fix the washer. Now the washing machine is no longer operable. When you open the door, the inside has parts just laid in there. The Technician's comments : " found tub bearing bad and threads on basket damaged, order parts".
We have once again talked to everyone at Conn's we feel they should pick up this washer and have whirlpool fix it on their showroom floor, not at our house because after 3 months that does not seem to work. Now we cannot wash anything with this brand new washing machine.
This is the very short version of what we have been going thru with Conn's it is not good and we would recommend to anyone to do your shopping somewhere else. The headache is so not worth it. You cannot get anywhere climbing the ladder to talk to the owner of the company because the steps you have to climb they just seem to brush all your effort of getting there away. Then when you rattle the cage such as we have done for 3 months, your payments seem to not get posted or posted weeks after you have sent them in, mind you this is mail being sent from the Houston area to Dallas. You can drive it there yourself in 3-4 hours. We have sent ours in weeks ahead of time and ????? So that lesson learned, we now bring it to the store.
One more thing, BCM you wrote in 9-17-08 that is what caught my attention. We paid our bill before IKE pounded this area, but due to the mass destruction in this area Conn's was not even around when everyone else in their stip center WAS open for business to correct their mistake. When we were able to and we got another apology from Conn's, how many does that make?, we still got a nasty letter from them. Mind you we have never been late on paying anything, how come we have to struggle so extremely hard to get Conn's to replace the lemon that they sold to us ???
This is the very short version of the major problem we are having with this company. It has been a nightmare and a situation that just may be too big for the average person to handle by themselves. An attorney and the local news media are our next bet. After the three months of a very hard fight against a company that seems to not really care about their customer's or what kind of products they sell and do not stand behind == we have to say we have tried our best on our own. We believe anyone who is in the market to purchase anything from Conn's especially an appliance YOU BETTER DO YOUR RESEARCH AND LOOK INTO CONSUMERS COMMENTS ABOUT THE COMPANY 98% OF THEM ARE NOT GOOD. See how many people have had major problems with Conn's before you buy. Just type in Conn's and start looking on the WEB you will find complaint after complaint. Use your head, it is not worth it.
waoufcons ----> WATCH OUT FOR CONN'S