Sony Informative - Shoddy Product & Customer Service
OAK HILL, WEST VIRGINIA -- First, the screen of this computer (Sony Vaio) cracked while adjusting the angle of the screen. It was not abused or anything of the sort. A quick search of "sony vaio cracked screens" will reveal that it happens a lot. If I had known, I would never have gotten one.
Second, customer service was rude and condescending. After shipping the device back to Sony for repair, they call me with a $500 repair estimate. They later dropped that to $350, but continued to insist that the computer was abused in some way for the crack to have happened.
TAKE MY ADVICE: YOU DO NOT WANT A SONY PRODUCT OF ANY KIND. Again, a search on the internet will reveal quickly that their customer service stinks.