Comcast Corporation Complaint - The Worst Company I've Ever Dealt With!
BELMONT, MASSACHUSETTS -- This is the letter I just wrote to Comcast:
I've been a customer of Comcast for the past several months. I have to say it's been a very disappointing several months. The incompetence that I have experienced with your company is truly astounding. Let me start with the original request for cable. I called several weeks before my move to set up an appointment to have my cable installed. I took a day off of work to be there only for the tech to not show up. I called the office and I was told by the customer service representative that somehow it must have gotten "screwed up" in their system. Fine. I made another appointment. On the day of the install your tech showed up, tried to install the box only for it to not work. He went down to the truck to get another box, which also didn't work. By the 3rd box he finally got it working. Two days later the box stopped working and I had no cable. I called AGAIN about the problem and I demanded that someone come out the same or next day to fix it. After being told I would have to wait 2 weeks, I exploded. I protested enough to get the representative to make me an "emergency" appointment the next morning. I took the morning off of work and again, the tech didn't show. I was understandably furious.
I finally got a new box several days later. The most recent disaster I've had with your company was when I called to have wireless internet installed in my home because I was starting an online course the following week and I needed internet access. I was told by the representative that this was something I could do myself and they would send out a "starter kit" for me to do that. A week went by, no kit. I called and the representative told me that it was sent out several days ago and I should have it "any day now".
Another 5 days passed and still, no package. I called AGAIN. This time I was told by the representative that answered that they had no record of me ever calling and requesting this service and no package was ever sent out. UNBELIEVABLE! Then he told me as long as I have the modem from the phone line that I should be able to do it over the phone with the tech. I was transferred to the tech. He started to explain to plug in an Ethernet cable to my computer and the modem, and I stopped him and told him I knew I could do that, but the whole point was I wanted WIRELESS access.
Now he tells me that someone would have to come out, and its going to be a 2 hour job, and there is an additional fee...etc. I told the tech that it takes 5 minutes to install a linksys wireless adapter and I would just do it myself. I asked him if I were to do that would I get internet access, he didn't know. I've only been a customer since July 1st and already I've had all these problems. If I had any other choice for service I would have dropped you within the first week! Unfortunately in Belmont, MA you guys are a monopoly and there is nothing else to choose from besides satellite which I don't want. I don't have to tell you how shameful and completely incompetent your staff is. I have met with false information and attitude every time I have called there with a problem, only to be promised things that never happen, and no one knows what happened before...bla, bla, bla.
This is the worst customer service that I've ever gotten from anywhere! I've had more luck with the RMV than with you!! I've discussed this with many other Comcast customers who all have had similar experiences with your company. When are you going to get on the ball and start taking care of these mess ups? It's extremely frustrating, and a waste of time to ever ask for anything through Comcast, horrible. There are more blogs on the internet about problems with your company than I can even count. What does that tell you??? It tells you that your customers are fed up and disgusted with the lack of competent service that they have had to deal with!! I will be sending this letter to corporate as well and I hope that will initiate some improvements. Through this whole ordeal I have never been offered a discount or credit for any service, I've always had to fight for it. Unbelievable.
Your very disgruntled customer.