Ronco Complaint - No Customer Service, Product Has Flaking Teflon Getting On Food
LOUISIANA -- Six months ago I purchased the Ronco Showtime Compact Rotisserie for my father, age 84. After one use, the Teflon coating on ALL surfaces inside the oven began flaking off. At this point, nearly half the Teflon is off of most surfaces.
My father contacted Customer Service who claimed they had not received his Warranty card. I contacted them myself and they said I had to contact the Corporate office. I have tried that number many times on many days and it is busy or no answer.
I emailed Customer Service and although they claim to answer your emails is 24 to 48 hours, it took 1 month for them to reply. I immediately supplied them the information they had requested. It has been three months and I have resent that email with the needed information 3 times, but NO reply.
I will now contact a lawyer because I have concerns over my 80-year-old parents eating food with Teflon flakes! I have read many reviews on Ronco and all speak of the non-existent customer service.