T-Mobile Complaint - T-Mobile AtHome 9-1-1 Service Not Working
VANCOUVER, WASHINGTON -- We recently added T-Mobile's AtHome VOIP service.
I had to call 9-1-1 because of a medical emergency. It was a disaster! The dispatcher finally got an ambulance sent out ... but, after much confusion.
Once the ambulance was on the way he explained: The call did NOT come in on a standard 9-1-1 line. It came in on what he called a "back trunk" and he just "happened" to see the light flash. Normally, this line would not be used. Second ... they did not receive our name and address on their system. The dispatcher had to ask for this information, thus delaying the ambulance.
All worked out well in this case. But, it might not have worked out so well.
I called T-Mobile and waited more than 30 minutes for a "technician" to come on the line and resolve this issue ... no one came to help. So, the issue is still unresolved.
If T-Mobile can't resolve this, I will cancel our entire account. It would seem that any problems with AtHome and 9-1-1 would have been resolved long before this product was put on the market.