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Tate Dodge Chrysler Jeep, INC Informative - Escalated Service Charges for Labor

Review by BAnderson on 2008-09-25
GLEN BURNIE, MARYLAND -- Chrysler LLC states that it is honored to support the men and women of the United States Armed Forces. However, as a member cheated from the service that I received on September 24, 2008 from Service Department at Tate Dodge Chrysler Jeep, INC. of Glen Burnie, Maryland.

On September 24, 2008, on my way to work the Check Engine Light in my 2002 Dodge Durango came on so I called the nearest Dodge Dealership, which was Tate Dodge Chrysler Jeep, INC. of Glen Burnie, Maryland and asked if they could fix the issue with my vehicle. I was told to bring the vehicle in since the service department was rather slow on business that day. I dropped my vehicle off just after 9 am and returned to work. About 20 minutes later I received a phone called from the service department stating that there were there were four things that needed to be addressed on the vehicle. I gave them the approval to fix two of the four deficiencies. Less than 30 minutes later I was called again by the Tate Dodge Service Department stating that my vehicle was ready for pick-up. Shortly past 11 am I arrived at the dealership to pick-up my vehicle (my receipt has a time stamp of 11:35 am).

After reviewing my receipt I saw where I was charged $380 in labor costs for 4 hours of work performed. I found that cost to be impossible since dropped the vehicle off just after 9 am and was informed that it was ready for pick-up around 10:45 am.

So on September 25, 2008 I called Tate Dodge Service Department and asked to speak to the Service Department Manager and was put on hold for a few minutes. The Service Associate came back on the phone and told me that he was still looking for the Service Manager so I took that time to address my concerns over the high labor costs to him. Service Associate stated that according to the Service Model they used that have the right to charge a two hour rate even if the work only took 30 minutes to complete. So in my case since the Service Technician (#16584) had an Assistant they charged me for fours hours of labor. However, my receipt states that only one technician worked on my vehicle and not two.

Still not comfortable or satisfied with this answer I called the Tate Dodge Service Department back and requested to speak to the Service Manager again. This time he was available to talk to me. When I addressed my concerns to him about the high labor charges he stated that the Service Associate had not explained the charges to me properly and that in essence every part they change on a vehicle carries a $190 labor charge, regardless of how long it took to fix it.

When I received the first call detailing every discrepancy I was never told that I would have to pay a separate $190 for labor for each discrepancy. So in essence, when the Service Associate informed me the at the license plate light bulb needed to be replaced he failed to mention that it was going to cost me $190 plus the cost of the bulb. In total, it was suggested that four issues needed to be addressed on my vehicle, all at a cost of $190 per item for a total of $790 in labor and the cost of parts.
Comments:1 Replies - Latest reply on 2008-09-27
Posted by Starlord on 2008-09-27:
I would contact the police in that town. Mechanics use a flat rate manual that gives the time for every job on fixing a car if it is done by an expert mechanic. You are charged according to the flat rate manual, whether the guy takes twice as long or half as long to do it. If any service writer told me that every repair was automatically $190, I'd tell himm where to get off. That deserves a shot on Penn & Teller's series on Showtime

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