O E Wheel Distributors LLC. Complaint - O E Wheels of Sarasota Florida are crooks! BEWARE!
SARASOTA, FLORIDA -- This letter is being written to warn others of risks taken when dealing with OE Wheel Distributors of Sarasota Florida. The following is the letter that I have written to the Better Buisness Bureau, Consumer Protection Agency of Florida, Ford Motor Company, my credit card company who will be contesting the transaction on my behalf and Ebay who I'm sure will be doing its own investigation soon.
I contacted “OE Wheels” approximately 10 days ago regarding some Ford OEM wheels that I saw for sale on ebay. I had just bought a new truck and was eager to get some new wheels on it as the stock ones were bland and boring to say the least. I spoke to a man named “Scott” who assured me these wheels were not used and were in fact “brand new take offs” from a brand new vehicle. His story was that a large dealership was supplying the company he worked for with “brand new take offs” from vehicles that were being “upgraded” with even more fancy wheels and tires. That said, it was my understanding these wheels were BRAND NEW and in perfect condition. Why would I think otherwise after being told the above-mentioned story. So I bought them….
Fast forward to the day they arrive at my shop. With all the excitement that accompanies a child opening a gift on Christmas, I eagerly cut the tape on the top box then proceeded to open it. I was very pleased with their appearance! However, as we all know, looks can be deceiving. After smiling over the now exposed wheel for a few moments, a co-worker pointed out that “BENT” was written on the rim in black marker. I immediately took the wheel from its box for a closer look and in fact the word “BENT” did appear in black marker on what is known as the “barrel” of the rim. At this point, the other 3 remaining wheels were removed from their respective boxes. Not just one rim had “BENT” written on it. Three of the four wheels that I had purchased from OE Wheels did in fact have the word “BENT” written on them. I was startled to say the least.
Not an hour after the wheels arrived, I contacted OE Wheels and spoke to “Scott” and told him of my findings and newfound concerns. He repeatedly assured me of their integrity and went on to “guarantee” these wheels were straight. He insisted I have them “spun”(tested) to confirm his statements were true. Ofcourse, I had a slew of questions about “BENT” being written on three of the four wheels in first place. After all, why would you allow straight wheels to be shipped to a customer with the word “BENT” written on them? (Sounds like someone forgot to wipe it off before shipping to me) After seemingly endless verbal wandering, he reluctantly changed his story from “brand new take offs” (see first paragraph) to “Ford wholesale wheels”. He claimed that “someone up the chain at Ford Motor Company” was writing “BENT” on brand new Ford OEM wheels to “move them at wholesale prices”. According to “Scott” at OE Wheels, this is a needed action since truck sales were down and there was a surplus of new Ford wheels laying around taking up space at Ford.. Now at this point, I’d like to make something very clear. This second story I'm now being told is either one of two things. 1) A complete lie fabricated in an attempt to appease a concerned and upset customer. Or. 2) Confirmation of a scam involving OE Wheels and someone working for Ford Motor Company.
First things first! Had I been told upfront, upon my first phone conversation with “Scott” that these wheels were possibly being hijacked from Ford Motor Company under the false pretense of being “damaged” in order to obtain a “wholesale price”, I wouldn’t have purchase them! Again, three of the four wheels I received clearly say “BENT” on them! Instead I was told they were “brand new take offs from a new vehicle that was being up-graded”. I wasn’t told they would arrive with the word “BENT” written on them or that a “guy on the inside at Ford Motor Company” was making the decision to call new Ford wheels “damaged” in order to “move them” as ‘Scott” at OE wheels later said was the real story. That’s fraud! In fact, if “Scott’s” second story is true, OE Wheels is in the business of selling wheels that have been obtained under fraudulent circumstances. I wonder how corporate management or perhaps the financial minds at Ford would fell about the money being spent on researching, designing, manufacturing and marketing wheels that are being chucked out the back door under the false pretense of being “damaged goods” by one of their own?
On to the test results…
I have a attached a copy of the test results clearly showing “BENT” was not merely a term written on three of the four rims in order to obtain them at “wholesale prices” as “Scott” at OE Wheels would have had me to believe. They are in fact bent! All four of them! .039 is the standard for most independent tire and wheel shops. The least bent wheel tested at .042! Now compare the results to Ford’s maximum run-out specification which is .029!!!!
Upon receiving the results via fax, "Shawn" the manager, said a call tag would be issued as well as a refund. I was pleased to hear that this saga was over. However, after speaking with him today, he has informed me that according to HIS machine, only one of the rims is bent and another one was "damaged" which I would be held responsible for not UPS! What an outrage! He went on to ADMIT that I was lied too and mislead into buying these wheels by his salesman "Scott" but refused me a full refund sighting his "test" results. This is as bad a buisness as I've ever seen!