Priceline.com Complaint - Priceline Will Lie To Keep Your Money
NORWALK, CONNECTICUT -- I had a room reservation that I cancelled with te Hotel directly when my itenary changed. Unfortunately, while on the road I did not have access to Priceline and this seemed the most direct method of cancellation to me.
I called the hotel (Homestead Suites) a later answered the phone, stated her name VERY quickly and asked how she could help. I said, "I'cve had a change of plans and I need to cancel my reservation." She said my ave a confirmation number, I say no, I don't have it with me. I give her my name - she finds me and sdays "Ok Mr. XXXX we'll take care of it for you." End of conversation.
Upon returning some weks later I question Priceline concerning the charge. They ask "Who did I speak to and in what department were they in" I say I have no idea. They say - well you need to contact the hotel. I do. Hotel says they know only one of two things...either I checked in or I didn't. They confirm I didn't and I call Priceline back with the info. They call the hotel. They cal;l me back and say the hotel has no record of your calling and cancelling. Sorry - no refund!! Well I don't know about anyone else out there but this sounds like a railroad snow job to me. I'll take them to small claims if I have to! I've already filed complaiints with al their departments Amex, the FTC and Consumer Affairs. Bottom line - Don't use Priceline if there's a chance you may need to cancel your reservation. They will keep your money.
The position is; Both the hotel and Priceline have committed fraud in that they lie to protect their revenues, are charging people for services that they know perfectly well were not rendered and make up policy as they go along.