Opulence Hair Extensions Complaint - Misleading Product, TERRIBLE and UNPROFESSIONAL Customer Service
SALT LAKE CITY, UTAH -- I have been a hair stylist for the last 5 years, and have been applying beaded tip hair extensions for the last 4 years. My client wanted longer hair than what my usual extension company sold, so I went through Opulence, INC. Before I placed the order, I contacted the company to make sure that there was no difference in application, adjustment, or tools needed. She said no, it was all the same, so I place my order.
Two months after I applied the extensions, my client came back for an adjustment and all the bonds in the hair were gooey, and the hair was fraying or falling out of the bond, so I could not re-use the hair! (This bonded hair should last at LEAST 6 months to a year, depending on care)
I emailed the company about my problem, explaining that my client had been using hair extensions for 2 years, and that I was confident that it was not because she was mistreating the hair.
In response, the sole company Representative told me that I needed to re-tip the bonds myself with a Keratin protein, which I needed to purchase from the company, as well as an iron to melt the bonds back in the hair; tools that I did not have, and tools that the company specifically told me I did not need, initially. These tools that I now needed were $150 more that I would have to pay, if I wanted to reuse the over $300 of hair I just bought 2 months prior!!!
I was never told that was part of the adjustment process when I first spoke to the company, and furthermore, while emailing the company Rep for DAYS trying to state that I was miss lead by their company in the beginning, I was accused of being "under-educated" in my field of specialty because I wasn't aware of their process.
After countless emails back and forth, without any offers to make the problem right, and a constant shifting a blame onto me being under-educated, I finally told them that I was no longer going to do business with a company that does not take blame for their miscommunication, and also INSULTS their customers for not knowing the processes that are required to continue the stamina of their product. (Which by the way is also NOT available, ANYWHERE on their website)?
The only response I received was, "Wow, That was ugly!"
There was NEVER an offer to make anything right!!!
These are careless, IMMATURE people who do not educate you on their product, and try to rig you in to buying hundreds of dollars worth of tools AFTER the fact. Not to mention they do NOT take responsible for their miscommunication.
DO NOT DO BUSINESS WITH THEM, THEY WILL RIP YOU OFF! I now have over $300 of hair extensions that I have to buy more tools for or can never use again, and an irate client, all because of this company's incompetence.