Qwest Complaint - Qwest - Broadband Voice - VoIP - Buyer Beware horrible QOS
RIO RANCHO, NEW MEXICO -- I switched from Qwest Basic Phone Service in Rio Rancho, NM to Broadband Voice/VoIP because it was $19.99/mo unlimited local/LD and I already had the tier of DSL to get that nice pricing and no additional month fee for DSL (which they do!) I had little to no problems with DSL up to that point, except occasional short outages in the winter and when it got windy (who knows why that was - probably the box at the end of the street was exposed).
Once I got VoIP it would constantly go out of service as would the DSL. Had to frequently recycle both the modem and the adapter. Then it started going out daily, specifically around 3 p.m. Weird. Missed many important phone calls not to mention the FRUSTRATION of having the phone not work.
Then the DSL quit completely and wouldn't connect, they had to check the box at the end of the street, fixed it then the next day it went out again.
Immediately called CS to cancel the VoIP (after about a month total) and go back to land line. Fortunately took little argument to drop installation fee for land line.
Hopefully the DSL issue will go away. I'm already looking at alternate services available in my neighborhood.
BUYER BEWARE! Avoid Qwest Broadband Voice, even for the price