LINGO Complaint - Customer Service/Ethics
BELLEVILLE, ILLINOIS -- After being a customer for almost 4 years it has suddenly come to my attention that Lingo has been selling/providing my personal information to other companies.
I recently started receiving magazines that I had not ordered and came to find out they were given my information by Lingo. Of course after contacting the magazines there was no bill but the nerve of the whole thing twisted my knickers.
After the first one arrived I contacted LINGO and told them this was unacceptable. I was assured it would never happen again. Until this month. Yep, another magazine!
I contacted LINGO again and was told about an opt out procedure that was not provided to me last month. COOL. I also arranged for 1 months credit. I figured if they were getting paid for my personal information so would I. That is not the point though. This should never be done by any company!
Also, anytime you contact customer service you reach a call center overseas somewhere. None of their representative speak good English and it's maddening.
Recent research has shown me that many other Voip providers have learned this lesson and have call centers in the U.S. along with rates very comparable to LINGO.
Time to switch companies! Take some advice and look elsewhere, LINGO just doesn't cut it anymore.